ONLINE ORDERS IN UKRAINE WILL BE SENT BY NOVA POSHTA.
INTERNATIONAL DEPARTURES ARE NOW DELAYED. WE ARE TRYING TO SEND PARCELS THROUGH LOCAL CARRIERS TO SPEED UP DELIVERY.
DELIVERY TO THE TERRITORY OF OTHER COUNTRIES
WE SHIP WORLDWIDE WITH DHL EXPRESS.
AFTER SENDING AN ORDER, YOU WILL RECEIVE A CMR NOTE NUMBER (CONSIGNMENT NOTE), WHICH YOU WILL BE ABLE TO TRACK THE PARCEL WITH.
REFUND AND RETURN
OUR REFUND AND RETURNS POLICY LASTS 15 DAYS. IF 15 DAYS HAVE PASSED SINCE YOUR PURCHASE, WE CAN’T OFFER YOU A FULL REFUND OR EXCHANGE.
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST BE IN THE ORIGINAL PACKAGING.
NO EXCHANGE OR REFUND:
- ORDERS THAT WERE IN OPERATION.
- GIFT CARDS.
- ORDERS THAT WERE USED FOR PHOTOS/VIDEOS.
- ORDERS FROM WHICH TAGS AND LABELS HAVE BEEN CUT.
- ORDERS WITHOUT DOCUMENT CONFIRMING PURCHASE.
- ORDERS THAT WERE MANUFACTURED WITH INDIVIDUAL CHARACTERISTICS.
SALE ITEMS
ONLY REGULAR PRICED ITEMS MAY BE REFUNDED. SALE ITEMS CANNOT BE REFUNDED.
SHIPPING RETURNS
ONCE YOU HAVE RECEIVED YOUR ORDER, YOU HAVE 15 DAYS TO AKE A RETURN.
THE PRODUCT MUST BE IN PERFECT CONDITION, AND THE ORIGINAL LABELS MUST BE INCLUDED.
IF YOU WANT TO MAKE AN EXCHANGE FOR ANOTHER SIZE, YOU WILL NEED TO MAKE A RETIRN AND PLACE A NEW ORDER.
TO RETURN YOUR PRODUCT, YOU SHOULD MAIL YOUR PRODUCT TO @lvov
YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEMS. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.
DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU MAY VARY.